Stash Code Terms - IxCHeL Fibre & Yarns

IxCHeL STASH CODE TERMS:

An affordable way to post parcels supporting you and us!

Stash codes are provided to customers who would like to ship orders together and combine their orders for a cheaper combined rate on their postage costs.

Stash codes are for combining orders into one (1) parcel for shipping and can be used multiple times subject to the conditions below:

Each Stash code is valid for one (1) person only for the duration of the promotional period, or to an agreed time frame between IxCHeL, 'us', 'we' and you, this is not transferable to other customers.

Stash codes come in the form of a personalised or XMAS shipping code to be typed in by you at the time of check out in the "discount code" box. They are valid for the purchase of IxCHeL-, LotBD-*, and Landscape Dye- products or during the 12 Days of XMAS fundraiser event. They are NOT valid for use with Ashford Products, *Navajo Spindles, or Art Journey club purchases.

How it works:

The Stash code applies AFTER your first purchase, if requested, for every purchase during the XMAS/stash cycle. The first purchase made in store by you; you will be charged a shipping cost. This cost represents the base rate of your shipping price relevant to your first purchase. It may not reflect the actual cost of shipping if any further purchase(s) are made. At the end of the Fundraiser/Stash period we will calculate the total weight and if any extra shipping costs need to be added to your total, we'll contact you. Total postage cost is based on total weight of parcel to be shipped, the first shipping charge does not reflect what your final shipping cost may be. Once any additional payments have cleared if required, into our nominated account we will ship your order(s).

To request a stash code please mention 'stash please' in the notes section of your first order, or email us that you would like to use the stash code on future order(s).

Possibilities are as follows after your first purchase:

You can order at any time after your first purchase using your stash code in the discount code section at check out, adding to your stash and not be charged additional shipping at time of purchase.
You can order at any time. and add a note at checkout to ‘Please Ship’. We will pack your order(s), and if further postage costs are required we will advise you of any additional charges. if none are required we will post to you on the next available post run.
We no longer automatically accept orders for 'Stash' even if you have previously had an order stashed if more postage was paid. You must inform us in the notes section of the order 'Please Stash' or contact us by email if you want this added to your stash pile.

Stash Code Not Used:

We no longer accept that even though you have requested a stash code after your first purchase, that you intended to use the stash code on future order(s) and as such, if you choose not to use the stash code on further orders, we will post that order separately to any other orders held in stash. It is therefore recommended for you to clearly indicate on all orders that you wish to have them stashed if that is your preference. If you forget and we have not been notified by email (message Charly by the socials) of your request to stash we will post your order (NOT including your previously stashed orders) on the next available days post run.

Shipping your Stash:

Contact us to ship your Stash(es), Add 'Please Ship' in the notes section of an order or send us an email. We will advise you of the total shipping costs owed or to be credited. If no extra costs have been incurred we will ship on the next available post run day, alternatively we will provide details of any extra postage costs required to clear your order(s).

How we pack your orders:

All orders are packed in tissue paper(or XMAS paper) per order or other suitable packaging we may use at our discretion; use of packaging increases your overall parcel weight. So for 500 grams in weight you most likely can order four (4) 100-gram tops/skeins (and possibly one (1) 50-gram item). Any more than (3) three spindles will most likely incur extra postage charges. Orders of LotBD products require more protective packaging to keep your order safe and therefore adding more packaging weight to your overall order. The postage weight and costs incurred increase every 500 grams.
*This is not a guarantee of what can be added to your parcel but merely an indication of the approximate possibilities.

Shipping Credits or Refunds:

If further excess postage costs are required we will contact you via email of the costs and banking details with final payment expected within 5 business days or by prior mutual consent. If you have paid extra postage, for whatever reason, we will provide that amount as a store credit valid for 12 months, rounded up to the end of that month. If you insist on a money refund we will deduct any costs, fees, charges, or otherwise any loses incurred by us or charged to us from our partners to complete your original purchase(s).

Cancelling Stashed Orders:

You can cancel any or all orders held in your stash, and if requested, refunds will be provided back to you by the same method as payment received. Any costs, fees, charges or loses otherwise incurred by us when you made the purchase(s) will be deducted from any final refund to you.. We also reserve the right to charge an administration fee and/or restocking fee on a case by case basis.

We obtain the right to withdraw and/or cancel Stash codes at any time for any reason. All orders already made will be honoured and are bound by the above rules.

Updated: 24th July 2026