We have a weekly update at Friday afternoon/evening. Updates usually consist of in-stock items, that are ready to ship. To find out what will be on offer in each update, please subscribe to our newsletter which we update and send every Friday afternoon. Otherwise, please jump into the What's New page with the most recently added products to the shop. 

When you put items in your cart during your session, certain items especially on a Friday can be very popular. The person that adds items to their cart and makes the purchase at check out first gets the product. First come, first serve so to speak. Please use the contact me link to request any custom orders if you have missed out. If IxCHeL has enough stock of the base, we will be very happy to dye more for you if possible.

Oh how we wish we could have an unending amount of products. Unfortunately we only have a limited amount of products, colourways and spindles. Everything is sustainably produced, blended, or wood turned and lovingly hand made. This means there is a limited quantity available. We will try and update the quantities available, but sometimes it is quite the stampede going on, especially on Friday nights. Please snaffle and check out as quickly as you can when an update is going on. Alternatively, we may be able to custom make something for you, please contact us. 

We pack every order in tissue paper and in a strong, waterproof, biodegradable shipping bag. Sustainability, being animal friendly and ecology friendly is high on our list so you can feed the biodegradable bag to your worm farm or put it in your compost bag, AFTER you take your yarn, fibre out of the bag .....obviously...lol You can even reuse the bag or carton and give someone special a handmade gift of love

All LotBD spindles, bowls and fibre or yarn tools will ship packed securely in paper and a study cardboard box or cylinder when required.

We always use Australia Post (AP) for our shipping for both national and International shipping excluding the larger Ashford Products sent direct from their warehouse in NZ. Every parcel has a tracking number and this tracking number will be provided to you once we have created the AP label through AP's portal. We then add that to the shop sending you a notification. AP will also send you a few notifications during the parcels journey from us to you.

Australian customers should receive their parcels between 3-12 business days via Parcel Post, Express is quicker. International customers should expect parcels to arrive between 2-3 weeks. Custom Orders are subject to longer wait time for us to complete the custom request, then afterwards expect the above time frames. We will always complete a custom order as quickly as we can, but discuss the time frame with you during the order request.

Yes we do. If Australia Post (AP) ships to your country and there are no restrictions, we can ship to you. We always ship with AP which includes tracking. The shipping costs vary according to weight and the country destination. To see the shipping cost to your country go to your cart, fill in your shipping address and press calculate shipping. Please Contact us if you have any more questions. Always happy to enable, if would like an individual price quoted. You can also read through all our shipping information on our website.

Yes, we gladly combine shipping. We have to know though so please add a note with your order (this can be done during checkout) to stash your order, letting us know you are going to place multiple orders. Otherwise, if there is no note, we may end up sending your purchase(s) separately. We will provide you with a stash code to use on further orders subject to the T&C's linked above. Using the Stash Codes means you agree to the terms as displayed. Excess shipping costs will be charged separately once you tell us to ship your order(s).

IxCHeL is always interested in rare breeds, exotic fibres AND BUNNIES ! We source our yarns and fibres from both domestic and international small farms, mills and suppliers. We only work with businesses who supply superior quality yarns and fibres, that meet our own standards of excellence.

Yes, provided we have the yarn or fibre in stock. All you need to do is contact us with the type of yarn or fibre, colourway and amounts you are after.

At this moment we do not offer any visits to the IxCHeL studio or have our yarns or fibres available in a bricks n mortar store. If you are interested in stocking our unique blends or yarns, please contact us. On the plus side: you can cuddle our products received in the post soon after purchase and that is almost as good as cuddling a bunny.

Absolutely ! Contact us with all the specifics like what type of spindle or bowl, what type of timber and an example or explanation of what type of text or image you like and we will get back to you with any information to help you decide. We will collaborate with you as much as possible, just be mindful not all designs will work on a chosen media. 

While we take extremely good care in photographing our products to ensure a very reasonable accuracy in the depiction of colour and texture of the yarn and fibre, due to the differences in the calibrations of individual monitors, phones or tablets, we cannot guarantee that the colour on your screen will be an exact match to the colour displayed.

Your satisfaction with a purchase is very important to us. We understand returns may sometimes be necessary. If you need to return an item, please contact us first to discuss it. This allows us to work through your concerns in a timely manner. And it saves you the trouble of worrying about what's going on if you send something back to us prior to any communication with us.

Have a specific question or request? You can click on the contact us link and we will try and get back to you as soon as possible !