Privacy Statement

This Privacy Statement applies to IxCheL Art, Crafts & Design (collectively ‘we’, ‘us’ or ‘our’ in this Privacy Statement) describes how and when we collect, use, and share information when you, as a user of the website, purchase an item from us, contact us, or otherwise use our services through our website IxCHeL.com.au, the ”website” or its related sites and services.

This Privacy Statement came into effect on 15th August 2022. We may need to update it over time but if we do, we will post the updated version on this page and display the updated date at the bottom of this page..

The short answer is: We DO NOT and WILL NOT sell your personal information that you provide to us during the course of your usage of our website. We WILL NOT share your information with anyone other than our partners, in the normal course to fulfill your order, service and/or request.

YOUR CONSENT

By using this website, by providing to us directly, or through others, with your personal information, you agree with the terms of this Privacy Policy and consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy, the Privacy Act and other applicable privacy laws. 

PERSONAL INFORMATION WE COLLECT

When you visit the website, we automatically collect certain information as necessary about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms used to refer you to the website, and information about how you interact with the website. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” which are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://allaboutcookies.org/

    - “Log files” that track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the website.

Additionally, when you register for an account, contact us, make a purchase or attempt to make a purchase through the website, we collect certain information from you; including your name, billing address, shipping address, email address, and/or phone number, for the sole purpose of fulfilling your order or communicating to you about your request received via the contact form.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION

We use the Order Information that you provide only in so far as required to fulfill any orders placed through the website (including processing your payment information via the 3rd party provider) or to communicate with you, arrange for shipping, and providing you with invoices and/or order confirmations). Additionally, we use Order Information to:

Maintain the movement and control of stock.

Communicate with you.

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information, advertising & newsletters relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with 3rd parties only to help us fulfill your orders and requests as described above. For example, we use Shopify to power our online store, you can read more about how they use and handle your Personal Information here: https://www.shopify.com/legal/privacy  We also use Google Analytics to help us understand how our customers use the website, you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  We provide your delivery details to our carriers including: Australia Post, Ashford Products and their preferred couriers and/or other suppliers as required to process and complete your order transactions.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

ADVERTISING

As described above, we and 3rd parties use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. When selected by you we may send Newsletters and Promotional emails or text messages which you can unsubscribe from at any time.  

    FACEBOOK - https://www.facebook.com/settings/?tab=ads

    GOOGLE - https://www.google.com/settings/ads/anonymous

    BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the website), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Australia, Canada, and the United States.

DATA RETENTION

When you place an order through the website, we will maintain your Order Information for our records unless - until you ask us to delete this information. We maintain our records in accordance with and to comply with any legal requirements as required from us by any government agency.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hop@ixchel.com.au or by using our contact form using this link: https://ixchel.com.au/pages/contact-us

Additional 3rd Party Policies that may impact on your use of this website. Please follow these links to decide if it in your personal interests to use our website.